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Last updated: 22 October 2026
Our vintage and pre-loved items are individually described and photographed. These terms do not affect your statutory rights.
You can cancel an eligible online order without giving a reason. Tell us within 14 days after the day you receive your goods, then send them back within 14 days after telling us. Email coppertopclobber@gmail.com with your name, order number and the items you wish to return. You can also use the cancellation form below; using it is optional.
You may inspect and try on an item as you would in a shop. Please keep it clean and avoid wearing it beyond trying it on, washing or altering it. Where legally permitted, we may deduct for loss of value caused by handling beyond what is needed to establish its nature, characteristics and fit. Keep any original tags and packaging where possible.
You pay the direct cost of a change-of-mind return. If an item is faulty, incorrect or not as described, contact us first so we can arrange an appropriate remedy and cover reasonable return costs where required.
For cancellation of a complete eligible order, we refund the item price and the cost of our least expensive standard delivery option. Any extra paid for an upgraded service is not refundable under the cancellation right. We refund using the original payment method, without a refund fee, within 14 days after receiving the goods back or evidence that you have sent them back, whichever is earlier. Your bank may take additional time to display the payment.
Please contact us as soon as you notice a problem and include your order number and helpful photographs if available. There is no seven-day cut-off for your statutory rights. Goods must meet the legal standards that apply, taking account of their age, price, description and any faults specifically disclosed before purchase. Where goods do not meet those standards, your legal rights may include rejection, repair, replacement or a refund.
Being vintage, second-hand or reduced in price does not remove your cancellation or faulty-goods rights. Any legal exceptions, such as genuinely personalised goods or relevant sealed hygiene goods once unsealed, apply only where the law allows and will be explained before purchase. This policy does not limit rights concerning faulty or misdescribed goods.
Most pieces are one-offs, so we cannot guarantee an exchange. You may return an eligible item and place a separate order.
Charles Stevens trading as Coppertop’s Clobber
50 Chaddiford Lane
Barnstaple, EX31 1RE
United Kingdom
Email: coppertopclobber@gmail.com. Contact us for help arranging your return; this does not require permission to exercise your statutory cancellation right.
To: Charles Stevens trading as Coppertop’s Clobber, 50 Chaddiford Lane, Barnstaple, EX31 1RE, United Kingdom; coppertopclobber@gmail.com.
I give notice that I cancel my contract for the following goods:
Order number / goods:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):
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